Return & Refund Policy
Return & Refund Policy
At PRIME WAVE, your satisfaction is our priority. Please read our return and refund policy carefully.
Return Eligibility
We accept returns within 7 days of delivery, provided that:
- The item is unused and in its original condition
- The item is in its original packaging
- You have proof of purchase (order confirmation)
Non-Returnable Items
- Items that have been used or damaged by the customer
- Items without original packaging
- Sale or discounted items
How to Request a Return
To initiate a return, please contact us with your order details. Our team will guide you through the process.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days.
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the item, and we will arrange a replacement or full refund.
Cash on Delivery (COD) Orders
For COD orders, refunds will be issued via bank transfer or store credit. Please provide your bank details when requesting a refund.
Contact Us
For any return or refund queries, please reach out to our support team and we will be happy to assist you.