Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We currently accept Cash on Delivery (COD) across UAE and Saudi Arabia. No credit card required — pay when your order arrives!

2. Which countries do you deliver to?

We currently deliver to the United Arab Emirates (UAE) and Saudi Arabia (KSA). We are working on expanding to more regions soon.

3. How long does delivery take?

Orders are typically delivered within 3–7 business days depending on your location. You will receive a tracking update once your order is dispatched.

4. Can I track my order?

Yes! Once your order is shipped, you will receive tracking information via WhatsApp or email so you can follow your delivery in real time.

5. What is your return policy?

We offer hassle-free returns within a specified period. Please visit our Refund Policy page for full details.

6. What if I receive a damaged or wrong item?

We sincerely apologize if this happens. Please contact us immediately via WhatsApp with a photo of the item and we will resolve it as quickly as possible.

7. How do I cancel my order?

You can cancel your order before it is dispatched. Please contact us via WhatsApp as soon as possible with your order details.

8. How can I contact customer support?

You can reach us via WhatsApp or through our Contact page. We aim to respond within 24 hours.