Help Center

Help Center

Welcome to the PRIME WAVE Help Center! We're here to answer your questions and make your shopping experience as smooth as possible.

Frequently Asked Questions

1. How do I place an order?

Simply browse our store, add your desired items to the cart, and proceed to checkout. Enter your delivery details and confirm your order. No advance payment needed — we offer Cash on Delivery (COD).

2. Where do you deliver?

We currently deliver to the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA) only.

3. How long does delivery take?

Orders are delivered within 2–4 business days after processing.

4. How can I track my order?

Once your order is dispatched, you will receive tracking details via SMS or WhatsApp. You can also visit our Track Your Order page for more information.

5. Can I return or exchange an item?

Yes! We accept returns within 7 days of delivery. Please visit our Return & Refund Policy page for full details.

6. Can I cancel my order?

Orders can be cancelled before they are dispatched. Please contact us as soon as possible if you wish to cancel.

7. What if I received a wrong or damaged item?

We sincerely apologize for any inconvenience. Please contact us within 48 hours of delivery with photos of the item and we will arrange a replacement or refund promptly.

Still Need Help?

If you couldn't find the answer you were looking for, please don't hesitate to reach out to our support team. We're happy to help!